{"id":1319,"date":"2024-11-26T20:19:30","date_gmt":"2024-11-26T20:19:30","guid":{"rendered":"https:\/\/sunwable.com\/privacy-policy\/"},"modified":"2025-08-07T18:45:54","modified_gmt":"2025-08-07T18:45:54","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/sunwable.com\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t
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Privacy Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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General Terms<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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At Sunwable Solutions, Unipessoal Lda.<\/strong>, we respect your privacy and thank you for the trust you place in us. In this privacy policy we explain who we are, for what purposes we may use your data, how we process it, who we share it with, how long we keep it, as well as how to contact us and exercise your rights. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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The processing of personal data is carried out in strict compliance with personal data protection legislation, in accordance with the provisions of Regulation (EU) 2016\/679 of the European Parliament and of the Council of April 27, 2016, which takes effect on May 25, 2018, hereinafter referred to as the General Data Protection Regulation or GDPR and\/or any legislation that regulates, supplements or replaces said legislation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Any personal data that customers may provide to Sunwable Solutions, Unipessoal Lda.<\/strong> will be understood to have been obtained, processed and transmitted in strict compliance with the GDPR and national legislation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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COLLECTION AND PROCESSING OF PERSONAL DATA<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Sunwable Solutions, Unipessoal Lda.<\/strong>, headquartered at Rua Brito Limpo, N.31, 1\u00ba C, 4755-056 Barcelinhos, with the unique registration number at the Coimbra Commercial Registry Office and legal person number 514 133 430, collects and processes personal data from customers, such as: name, address, VAT number, date of birth, gender, nationality, telephone number, e-mail address, identification document number, date of issue, expiry date.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Data can be collected via the website www.sunwable.com, by e-mail, telephone contact, mobile telecommunications applications, or in person, either at the agency or at events \/ fairs in which the agency participates.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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PURPOSE OF PROCESSING PERSONAL DATA<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Personal data is collected and processed for the following purposes:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Customer management –<\/strong> To ensure efficient and personalized service, we use personal data to manage contractual relationships, process orders, respond to requests and improve our customers’ experience. This processing allows us to offer solutions tailored to your needs and ensure the quality of our services. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Marketing –<\/strong> Following express consent from the customer or registration on the form on the website, Sunwable Solutions, Unipessoal Lda.<\/strong> will send information about its services and campaigns to authorized contacts. The customer can revoke this consent at any time: in the case of the newsletter, simply click on the unsubscribe link in the footer; to revoke telephone contact authorization, you must send this request in writing to geral@sunwable.com. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Contest management –<\/strong> Data is processed for the purpose of managing customer participation, and is not used for any purpose other than that stated in the contest regulations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Information –<\/strong> Data is processed in order to respond to requests for information, whether they relate to the services provided, recruitment processes or any other issue that led to the contact.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Service quality assessment –<\/strong> In order to guarantee our customers’ satisfaction and continuously improve our services, we use personal data to carry out analysis, collect feedback and monitor the performance of our solutions. This process is essential for identifying opportunities for improvement and offering increasingly positive experiences. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Personal data retention period<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The retention period for personal data is the one set by law or regulation or, in the absence thereof, the one that is necessary for the pursuit of the purpose.<\/p>

When, due to the nature and purpose of the processing, it is not possible to determine in advance when it is no longer necessary, the retention of personal data is lawful, provided that appropriate technical and organizational measures are adopted to guarantee the rights of the data subject, namely the information of its retention.<\/p>

When personal data is necessary for the controller or processor to prove compliance with contractual or other obligations, it may be kept for as long as the corresponding rights are not time-barred.<\/p>

When the purpose for which personal data was initially or subsequently processed ceases to exist, the data controller shall destroy or anonymize the data.<\/p>

In cases where there is a data retention period imposed by law, the right to erasure provided for in Article 17 of the GDPR can only be exercised once that period has expired.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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SECURITY OF PERSONAL DATA<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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With regard to personal data transmitted as part of information requests, service provision, recruitment and human resources management processes, it is stored on the agency’s internal network, duly digitally protected and with restricted access.<\/p>

Any documentation provided on physical media is carefully stored in a secure place in the agency, with access conditioned and controlled by the person in charge. Whenever it is no longer necessary to archive them, the documents are irreversibly destroyed. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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TRANSFER TO THIRD PARTIES<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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By providing their personal data, customers declare that they authorize and consent to the processing of their data by Sunwable Solutions, Unipessoal Lda.<\/strong>, and by the suppliers of the contracted services, in accordance with the GDPR and national legislation and to the extent absolutely necessary to carry out the desired service and to comply with the legislation of the destination countries.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Please note that our website and other Sunwable Solutions, Unipessoal Lda.<\/strong> digital platforms may contain links to third-party websites\/digital platforms that are provided for your convenience. Sunwable Solutions, Unipessoal Lda.<\/strong> is only responsible for the privacy, data protection and security practices of our own websites\/digital platforms, so we recommend that you check the privacy and security policies and procedures of each of the other websites\/digital platforms you visit. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Cookies<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Under the terms of Law 41\/2004 of August 18, amended by Law 46\/2012 of August 29, the storage of information and the possibility of accessing information stored on a user’s terminal equipment is permitted within the legal terms.<\/p>

Indeed, like many other website operators, we use the standard technology called cookies.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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1. What are cookies?<\/strong><\/p>

Cookies are small text files stored on your device (computer, smartphone or tablet) when you visit a website. They allow the website to recognize your device and remember information about your preferences or previous actions. <\/p>

Cookies do not attach themselves to your system or damage your files. Most browsers automatically accept cookies, and there is a simple procedure in most browsers that allows you to reject or accept cookie functionality. However, we would like to point out that if you turn off the cookie functionality, this may limit your experience on our website. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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2. Why do we use cookies?<\/strong><\/p>

We use cookies for the following purposes:<\/p>